Reference

Your Rights and Our Commitments

todylottary operates under a clear set of legal terms that define how your account, data and transactions are handled — access is subject to local law and available…

Terms of UsePrivacy PolicyCookie PolicyAccount RulesData Retention
todylottary Your Rights and Our Commitments
POLICY CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, need to request a data correction, or want clarification on how a specific policy clause applies to your account, our support channels are available around the clock. Use the contact path that suits your query best.

Team online

Email Support

Send detailed legal or privacy queries to our dedicated policy team via email. We aim to respond within 48 hours with a clear, specific answer referencing the relevant clause of our terms.

Live Chat

Connect with a support agent instantly through live chat for general policy questions. Agents can escalate complex legal matters to the policy team and confirm your query has been logged.

Formal Written Request

For data access, correction or deletion requests, submit a formal written request through your account dashboard. We process these within 30 days and confirm each step in writing.

ACCOUNT AND DATA STANDARDS

How We Handle Your Account and Data

These six practices outline exactly how todylottary manages your personal data, account security and your rights to access or remove information we hold about you.

Data Collection Scope

We collect only what is necessary to operate your account — name, contact details, payment identifiers for UPI or Paytm, and session logs. We do not sell this data to third parties under any circumstances.

Cookie Usage

Our site uses functional cookies to keep your session active and analytics cookies to improve page performance. You can manage cookie preferences through the settings panel at any time without affecting your account access.

Account Security

Accounts are protected by encrypted login credentials and optional two-factor authentication. Any suspicious login attempt triggers an automatic alert to your registered email or mobile number immediately.

Data Retention Period

We retain your account data for as long as your account is active and for a period afterward as required by applicable Indian financial and tax regulations. You may request a summary of what we hold at any time.

Your Right to Correct Data

If any personal detail we hold is inaccurate, you can update it directly in your account profile or raise a correction request via the support desk. We confirm corrections in writing within 10 business days.

Who to Contact for Policy Issues

Our designated policy contact handles all data, privacy and terms queries. Reach them via the email address listed in your account dashboard under Help and Legal — responses are logged and tracked to resolution.

Common Legal and Policy Questions

These questions cover the areas we hear about most when it comes to your rights under our terms, how your data is used, and what you can do if something needs changing.

We collect your name, email address, mobile number and payment identifiers such as your UPI ID or linked Paytm number. We also log transaction records as required by applicable financial regulations in India.

Yes. Submit a data access request through your account dashboard or via email to our policy team. We will compile and deliver a summary of all personal data we hold within 30 days of receiving your request.

Raise a deletion request through the formal written request channel in your account dashboard. Note that some data must be retained for a statutory period under Indian financial law, but we will confirm exactly what is held and why.

We share data only with payment processors like Paytm and PhonePe to complete your transactions, and with regulatory bodies when required by law. We do not sell or transfer your data to marketing companies or unrelated third parties.

Your account is deactivated and access is removed immediately. Certain transaction and identity records are retained for the period mandated by applicable Indian regulations, after which they are permanently deleted from our systems.

We notify you by email and via an in-account notice before any material change takes effect. The updated terms are also published on this page with a clear effective date so you can review them before they apply to your account.

Contact our policy team directly via email or live chat with your account ID and a description of the issue. We will review the application of the term and provide a written response within five business days.